- Personal information we collect
- How we use of your information
- How Grey Wolf handles privacy internally
- Your privacy choices
- Updating your personal information and contacting Grey Wolf
- Children’s privacy
Personal information we collect
Information we collect from visitors
Visitors to our website can access the website’s home page, and browse some areas of the site, without disclosing any personal information. We might track information provided to us by your browser, including the website you came from (known as the referring URL), the type of browser you use, the time and date of access, and other information that does not personally identify you. On some of our sites, you must register to access portions of the site.
In addition, we might gather information about you that is automatically collected by our web server, such as your IP address and domain name. Grey Wolf may use web server and browser information to individually customize its offerings if you submit your personal information.
Information we collect when you register
Visitors registering for services on our website are asked to provide identifying information, such as name, role (veterinarian, pet owner, technician, etc.), veterinary clinic name (or school name), and contact information, including email address. On the registration screen, we clearly label which information is required for registration, and which information is optional and may be provided at your discretion. Grey Wolf websites obtain visitors’ consent before collecting personally identifiable information.
Information from outside sources
We may also collect information about animal health care professionals who register on our websites from other sources in order to verify their licensure status and identity. From time to time we may augment our existing user databases with legally obtained information from third parties. Some of this information may be personally identifiable, such as national change of address information. We do this to better target our information offerings and promotional campaigns and to provide pertinent offers that might interest you.
We also collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, and the like. We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services or information or to resolve complaints or concerns.
Your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to you. If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website, and some website functionality may be lost. The Help section of your browser will tell you how to prevent your browser from accepting cookies.
Although cookies do not normally contain personal information, if you have provided us information about you, we may associate your registration information with cookies or other tracking utilities our website places on your computer’s hard drive. Associating a cookie with your registration data allows us to offer increased personalization and functionality. Without cookies, this functionality would not be possible.
In addition, we may use other tracking systems like pixel-tags, sometimes called web beacons, which are similar in function to a cookie. Because of their insignificant size, pixel-tags are not visible but are used to pass certain information to our servers to personalize our websites and to track your usage across other Grey Wolf websites. In addition, we may also use pixel-tags in our HTML based e-mails.
How we use your information
We may use the personal information collected about you as permitted by law, and to provide you with access to our websites, certain services, and to resolve any complaints or concerns you may have. We may also collect your personal information for market research purposes.
We gather aggregate data about visitors to our websites for product and service development and improvement activities. We also use it for market analysis. We may provide information from our website in aggregate form, with identifying information removed, to third parties. When aggregate health information is provided, we pool it from many individual records and strip it of any data that could be used to identify an individual before it is used. Any third party that receives aggregated health care data must agree not to attempt to re-identify the individuals the data belongs to.
We may target our marketing and health care messaging depending on information we have about you. We may also personalize our website based on your interests. For example, you may see different articles in different places on our website based on information you have shared with us, or information we have gained by reviewing your previous visits, or information we may have gained from your interactions with a third party that shares information with us.
Protection of information
How Grey Wolf handles privacy internally
Our commitment to security
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and use the information we collect online pursuant to applicable law. However, your personal information may be stored or processed in a jurisdiction outside of Canada and, while Grey Wolf will have contractual provisions in place to ensure that such information is protected, it may be subject to different privacy laws than those applicable in Canada and the disclosure of information will be subject to the laws of that jurisdiction.
Technology and security policies
We have implemented technology and security policies, rules, and other measures to protect the personal data that we have under our control from unauthorized access, improper use, alteration, unlawful or accidental destruction, and accidental loss. We also protect your information by requiring that all our employees and others who have access to or are associated with the processing of your data respect your confidentiality.
Grey Wolf uses security methods to determine the identity of each registered user, so that appropriate rights and restrictions can be enforced for that user. Reliable verification of user identity is called authentication. Grey Wolf uses both passwords and usernames to authenticate users. Users are responsible for maintaining their own passwords.
However, although we employ technical security measures to protect the confidentiality of your personal information, no transmission over the Internet can be guaranteed to be completely secured. Therefore, Grey Wolf, its subsidiaries, affiliates, third party service providers and their respective directors, officers, shareholders, employees and agents do not represent, warrant or guarantee that your personal information will be protected against theft, misuse, loss or alterations, and do not accept any liability of any kind whatsoever for your personal information submitted to them nor for your or third parties’ theft, use or misuse of personal information. Further, it is your responsibility to safeguard the confidentiality of your passwords that allow you access to secured areas of our website.
Storage of information
Information in our data centers are backed up routinely, in order to aid in the recovery of information in the event of accidental damage of information or due to a natural disaster. The backup media is stored in a physically secure storage facility.
Use of communications
We intend to use the general content of communications, including ideas, inventions, concepts, techniques or know-how for other purposes including developing, manufacturing and/or marketing goods or services.
In addition to aggregate information (discussed previously), we may share some information with third parties as described below.
- Promotional and informational offers: Sometimes we send offers to selected groups of customers. To accomplish this, we may use third parties working on behalf of Grey Wolf. We provide a variety of mechanisms for you to tell us that you do not want to receive such promotional or informational offers. For example, we may provide an opt-in box for customers to receive information that is sent by a third-party fulfillment house, and we make clear that, by opting in, you are submitting your data to a third-party. You can elect not to receive promotional or informational material from us by following the instructions to opt-out as mentioned or included in each of our programs we send to you. You may also opt-out by submitting your request to firstname.lastname@example.org, as outlined below.
- Property rights compromised: We may disclose your personal information if the rights or property of Grey Wolf, its subsidiaries, affiliates, third party service providers or the users of our website may be compromised.
- Legal requirements: We may release account and other personal information to a court, administrative tribunal, governmental authority or other body authorized to compel the disclosure of your personal information, for the purpose of complying with legal requirements such as a law, regulation, search warrant, subpoena, or court or administrative order, or as otherwise required or permitted by applicable law.
Your privacy choices
You may be given the option of receiving recurring informational/promotional e-mails from Grey Wolf and third parties working with Grey Wolf. You may opt-out from receiving such e-mails when you provide the information or follow the opt-out instructions as mentioned in the e-mail or included in each program we send to you – Grey Wolf will unsubscribe you from that newsletter or other programs within ten (10) business days. You may also opt-out by submitting your request to email@example.com, as outlined below.
Updating your personal information and contacting Grey Wolf
You can always contact us in order to: (i) withdraw your consent, (ii) update and/or access the personal information that you have provided to us, and (iii) change your preferences with respect to marketing, by e-mailing us at firstname.lastname@example.org or if applicable, logging into your account to update your information. Your right to access, correct, or update all or a portion of your personal information is subject to whether this is permissible under applicable laws or other legal restrictions. As we take your privacy seriously, we will take reasonable steps to verify your identity before granting you access or making corrections, updates or deletions to your personal information.
We are committed to protecting the privacy of children. We do not knowingly collect personal information from any person under the age of eighteen (18). If you are a parent or guardian of a minor and believe that we have collected their personal information, please contact us at email@example.com as per the instructions above, to delete the personal information.